Reference

How we protect your account and your data

When you open an account with us, your personal information—payments, account activity, device details—stays secure under strict data-handling rules.

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2d 51 How we protect your account and your data
CONTACT & REQUESTS

How to reach our support team with legal questions

We keep legal questions straightforward. Reach out through any of these channels during our support hours, and tell us what you need—whether it's clarifying a policy, requesting your account data, updating your details, or closing your account. Every request gets logged and handled within our stated timeframe. Our team is here to help you understand your rights and take action on them.

Team online

Live Chat

Open the chat bubble in your account lobby. Our support team responds in real time during business hours, seven days a week. Ask anything about your account, payments, or legal rights.

Email Support

Send a request to our legal support address and we'll reply within 48 hours. Include your account ID and a clear description of what you need changed or clarified.

Account Settings

Some requests—like updating your phone number or email—you can handle yourself in Settings > Personal Info. Sensitive changes (account closure, data requests) must go through Live Chat or Email.

DATA & SECURITY PRACTICES

How we handle your information and keep it safe

Your account data flows through our system from the moment you sign up. Every deposit via DANA, OVO, GoPay or QRIS is logged with a timestamp, amount, and verification status.

Data Encryption

All communication between your device and our servers uses industry-standard encryption. Payment details are never stored on your phone; only your account ID and session token remain locally.

Payment Verification

Every DANA, OVO, GoPay and QRIS transaction is verified against your registered identity and account. Mismatches trigger a review before funds clear into your wallet.

Cookie Policy

We use cookies and local storage to keep you logged in, remember your game preferences, and measure how the site performs. You can disable non-essential cookies in your browser settings.

Account Access

Only you can sign into your account using your registered email or phone and your password. Enable two-factor authentication in Settings > Security for an extra layer of protection.

Data Retention

Active account data is kept for the duration of your membership plus the minimum period required by Indonesian regulations. Closed accounts are archived for legal disputes, then destroyed.

Request Your Data

Contact Live Chat or Email to ask for a complete export of your personal data, account history, and transactions. We'll compile and send it within 14 days.

Questions about your rights and our policies

Yes. Contact our support team via Live Chat or email and ask for a data export. We'll compile your personal information, account history, payments, and game activity, then send it within 14 days. This is your right where local law permits.

When you close your account, any remaining balance is returned to your DANA, OVO, GoPay or QRIS account or nominated bank within five business days. Your account data is archived for dispute resolution, then deleted or anonymised according to Indonesian financial regulations.

We encrypt all transactions using industry-standard protocols. Your DANA, OVO, GoPay and QRIS details are verified against your registered identity, then passed securely to the payment processor. We never store full card or bank account numbers on our servers.

Yes. Go to Settings > Personal Info to update your phone, email, or address. Sensitive changes like your registered name or withdrawal bank require verification through Live Chat. Updates take effect immediately after confirmation.

We keep records needed for refunds, chargebacks, and legal disputes for the period required by Indonesian law. After that period expires, your personal data is deleted or anonymised. You can request deletion of specific fields by contacting support.

Your access to games, features and promotions depends on local law. We comply with restrictions in your region and update access based on regulatory changes. If your access is affected, we notify you and explain why.

Contact Live Chat immediately if you notice unauthorized activity. Our security team will lock your account, review the transaction, and work with your DANA, OVO, GoPay or QRIS provider to recover funds where possible. Always enable two-factor authentication to reduce fraud risk.

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